"It’s ironic, but from my experience around the world, Sarbanes-Oxley compliance (or its equivalent) has eclipsed the focus on the mistakenly so-called soft stuff, like trust. CFOs and auditors have replaced people developers and strategic-minded HR practitioners in the throne room. At the same time, one of the hottest topics today is ethics— ethics discussions, ethics curriculum, ethics training, codes of ethics. This book shows that while ethics is fundamentally important and necessary, it is absolutely insufficient. It shows that the so-called soft stuff is hard, measurable, and impacts everything else in relationships, organizations, markets, and societies. Financial success comes from success in the marketplace, and success in the marketplace comes from success in the workplace. The heart and soul of all of this is trust.
This work goes far beyond not only my work, but also beyond anything I have read on the subject of trust. It goes beyond ethical behavior in leadership, beyond mere “compliance.” It goes deep into the real “intent” and agenda of a person’s heart, and then into the kind of “competence” that merits consistent public confidence. Just think about it— whether you define trust as mutual confidence or loyalty or ethical behavior, or whether you deal with its fruits of empowerment and teamwork and synergy, trust is the ultimate root and source of our influence."
The SPEED of Trust: The One Thing that Changes Everything
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